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NOTE: Connectivity between hearing aids and the Apple device are managed by the Apple device. TruLink
asks the Apple device if hearing aids are connected and only works if the Apple device replies with hearing
aid information.
4. My hearing aid(s) has just come back from repair/replacement and it will not connect with my
Apple device. Why is this?
a. After hearing aid service or if a replacement device has been issued:
It is imperative to read and load previous settings in both hearing aids within the Inspire
programming software. Contact your hearing care professional to make an appointment.
After your hearing care professional has programmed, you will need to un-pair and re-pair
the hearing aids to the Apple device.
i. To un-pair (Forget this Device) the hearing aids:
Select Settings > General > Accessibility > Hearing Aids.
Select blue i icon.
• Select Forget this Device at the bottom of this information screen.
ii. To re-pair the hearing aids again:
• Select Settings > General > Accessibility.
Open and close battery boors of the hearing aids.
Once hearing aids are powered on select Hearing Aids.
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