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c. Double click the home button of the Apple device:
Close out all open app pages by swiping up on each page.
Then relaunch the TruLink app.
d. Open the iPhone controls by triple-clicking on the home button:
If volume controls are visible, verify that you can hear a change.
Verify that the option for Start Live Listen is visible.
If neither of these work, the hearing aids are not connected even though the native controls show up.
e. Connect Hearing Aids:
Reboot your Apple Device and relaunch the TruLink app.
If hearing aids still cannot be found, un-pair and re-pair the hearing aids to the Apple device.
i. To un-pair (Forget this Device) the hearing aids:
• Select Settings > General > Accessibility > Hearing Aids.
Select blue i icon.
• Select Forget this Device at the bottom of this information screen.
ii. To re-pair the hearing aids:
• Select Settings > General > Accessibility.
Open and close battery boors of the hearing aids.
Once hearing aids are powered on, select Hearing Aids.
Tap on Hearing Aid Name.
• Accept Bluetooth Pairing Request for both hearing aids.
3


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