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2. One of my hearing aids was not found by my Apple device after an iOS update. How do I
fix this?
Disconnect the found hearing aid and then re-pair both hearing aids to the Apple device. This
communication breakdown could be the result of an iOS update.
a. To disconnect (Forget this Device) the hearing aids:
Select Settings > General > Accessibility > Hearing Aids.
Select blue i icon.
Select Forget this Device at the bottom of this information screen.
b. To re-pair the hearing aids:
Select Settings > General > Accessibility.
Open and close battery doors of the hearing aids.
Once hearing aids are powered on, select Hearing Aids.
Tap on Hearing Aid Name.
Accept Bluetooth
®
Pairing Request for both hearing aids.
3. When I go into the TruLink app it just spins and searches for my hearing aids. Why is this?
a. Verify that batteries in the hearing aids are good (not low) – try TruLink again.
b. Turn Bluetooth off/on (wait 10 seconds between off/on) – try TruLink again.
Settings > Bluetooth, toggle Off to On.
2


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