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HP Color Laserjet 2820 Manual

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Error code Description Solution
392 The receiving device has answered a fax session
and completed the initial V.34 handshake but has
been to detect any T30 frames. This failure is
either a compatibility problems with certain
devices or is due to line conditions.
1 Reattempt the fax reception at a different
time when telephone line conditions have
improved.
2 Disable V.34 on the receiving device and
attempt the transmission using the V.17 mode.
393 The receiving device has failed to complete the
third phase of the initial V.34 handshake after
answering a fax session. This is usually due to
poor line conditions although it may be a
compatibility issue with certain devices and/or
line conditions.
394 The receiving device has failed to successfully
negotiate the initial V.8 handshake with the
sending device after answering a fax session.
Typically this will occur when the calling device is
not fax capable. It may also be a compatibility
issue with certain devices and/or line conditions.
395 An unexpected T.30 frame has been received
between pages during a multipage V.34
reception. This is almost certainly a compatibility
problem with the sending device and may be due
to an error with the implementation of the sending
device.
1 Reattempt the fax reception. If transmission
errors are not encountered because line
conditions have improved, then this error will
probably be avoided.
2 Disable V.34 on the receiving device and
attempt the transmission using the V.17 mode.
396–409 An error occurred during a V.34 transmission
when the receiving device was unable to
correctly handshake with the sending device and
was consequently unable to transmit a T30
frame. This occurs when the line was
disconnected or if line conditions degrade during
the session.
Reattempt the fax transmission at a different time
when telephone line conditions have improved.
410–419
An error occurred during a V.34 reception when
the receiving device was unable to correctly
handshake with the sending device and was
consequently unable to transmit a T30 frame.
This occurs when the line is disconnected or if
line conditions degrade during the session.
420 V.34 negotiations have failed from the originating
device during phase four, which occurs after V.8
and before the first T.30 frames are exchanged.
Compatibility problems have been observed in
this area when sending to non-HP units.
421 V.34 negotiations have failed from the originating
device during phase three, which occurs after
V.8, before phase four, and before the first T.30
frames are exchanged. Compatibility problems
have been observed in this area when sending to
non-HP units.
422 V.34 negotiations have failed from the answering
device during phase four, which occurs after V.8
and before the first T.30 frames are exchanged.
423 V.34 negotiations have failed from the answering
device during phase three, which occurs after
Table 6-7 Fax send error codes (continued)
316 Chapter 6 Troubleshooting ENWW
… 328 …


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