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Error code Description Solution
338–342 (ECM
error)
343
344–348 One of the following has occurred:
The sending device has failed to respond to
a fax command from the receiving device
due to the connection being interrupted.
The sender has pressed the C
ANCEL
button
while the reception was in progress.
In rare conditions, incompatibility between
the two devices may cause the sending
device to abandon the call.
1 Reattempt the fax transmission at a different
time when telephone line conditions have
improved.
2 fax session was using error correction,
disable ECM.
349-353 (ECM
error)
354 and 355
356-361 One of the following has occurred:
The sender has pressed the C
ANCEL
button,
causing the session to be aborted.
The sending device has encountered a
system problem such as no paper or a paper
jam, which has inhibited it from receiving any
more pages, and which has caused it to
terminate the session prematurely.
A feature incompatibility has been
encountered by the sending device, causing
it to terminate the session.
1 Configure the sending device for document
reception by clearing any paper jams,
loading sufficient paper, and clearing any
other system errors.
2 Configure the receiving fax device to use
different configurations, toggle the ECM
state, or select a slower reception speed.
362-366 (ECM
error)
367-372 The sending device appears to be "stuck on". N/A
373-377 (ECM
error)
378 and 379
380 The sending device has failed to issue a valid
response to a CTC frame. This occurs during
ECM transmission after multiple retransmissions
of erred data.
Send from another device.
381 One of the following has occurred:
The sending device has failed to respond to
a fax command from the receiving device
due to the connection being interrupted.
The sender has pressed the C
ANCEL
button
while the reception was in progress.
1 Reattempt the fax transmission at a different
time when telephone line conditions have
improved.
2 If the error persists, disable ECM.
382 The sending fax device has been "holding off" the
receiving fax device from continuing the ongoing
transmission due to a temporary low memory
condition at the sending device. If this "hold-off"
period exceeds a device's specific timeout value,
the session will terminate.
1 Resend the document as two or more
separate fax transmissions. Wait several
minutes between the end of one
transmission and the start of the next
transmission.
2 If the error persists, disable ECM.
Table 6-7 Fax send error codes (continued)
314 Chapter 6 Troubleshooting ENWW
326


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