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Error code Description Solution
317 The sending device cannot support a fax
reception at any speed or modulation that is
supported by the receiving device.
N/A
318 The sending device cannot support a fax
reception at the page width selected by the
receiving device.
N/A
319 The receiving device has attempted to initiate a
binary file transfer (BFT) but has detected that
the sending device does not support this mode of
operation.
Do one of the following:
Enable the BFT capability on the sending
device if it is supported.
Retransmit the document as a normal fax,
rather than attempting a BFT transfer.
320 The receiving device is set up to initiate poll
reception with a sending device, but it has
detected that the sending device is not
configured to do this. Poll transmission from a
sending device is typically configured on a
session-by-session basis.
Do one of the following:
Confirm that the receiver really wants to
attempt a poll reception. If not, reconfigure
the receiving device for a normal fax
transmission
Configure the sending device for poll
transmission. The sender must load a
document to transmit and then configure the
device for polling.
321 There was a communication error with the
receiving fax device due to poor telephone line
conditions.
Reattempt the fax transmission at a different time
when telephone line conditions have improved.
322–324 Telephone line conditions were too poor to send
a fax.
1 Reattempt the fax transmission at a different
time when telephone line conditions have
improved.
2 If the session fails after transmitting several
pages of a large document, retransmit the
document as several smaller documents.
325-328 (ECM
error)
Telephone line conditions were very poor. 1 Reattempt the fax transmission at a different
time when telephone line conditions have
improved.
2 If the error persists, disable ECM. Errors may
still occur, and may result in a degraded
image quality on the received page.
However, the ability to transmit the entire
document will be improved.
329–331 The sending device has reported that one or
more pages have been received (non-ECM
mode) with excessive errors. This error does not
result in the session being terminated
immediately. Subsequent page transmission can
still occur and later pages may be received
without error.
1 Reattempt the fax transmission at a different
time when telephone line conditions have
improved.
2 If the error persists, select a lower speed for
the initial transmission speed.
332–337 There is a defect in the sending fax device. Send from another device.
Table 6-7 Fax send error codes (continued)
ENWW Troubleshooting tools 313
325


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