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Error code Description Solution
252 Telephone line conditions were too poor to
receive a fax.
1 Reattempt the fax reception at a later time
when line conditions may have improved.
2 Configure the receiving device to start
reception at a lower speed.
3 If the receiving device received successfully
several pages of a larger document, ask the
sender to transmit the document in several
smaller parts.
253 The sending device has attempted to initiate a
page transmission using a page width that is not
supported by the receiving device.
Ask the sender to reconfigure the fax device to
transmit using a "normal" (letter/A4) page width.
281 The receiving device has not received any data
at the start of a page during non-ECM reception,
although the modem has not detected a sending
disconnect. The sending device is probably
transmitting fill bytes instead of data and has
either jammed or broken.
Reattempt the fax reception after first requesting
that the sender check the sending device.
282 The receiving device has not received any data
at the start of a page during ECM reception
although the modem has not detected a sending
disconnect. The sending device is probably
transmitting sync frames instead of data and has
either jammed or broken.
283 The receiving device has detected that the
modem carrier has stopped. Either the line has
been disconnected or the sending device has
aborted the transmission.
284 The receiving device has not received any data
during non-ECM page reception and a timeout
failure has occurred. The sending device is
probably transmitting fill bytes instead of data and
has either jammed or broken.
285 The receiving device has stopped receiving any
data during an ECM page reception although the
modem has not detected a sending disconnect.
The sending device is probably transmitting sync
frames instead of data and has either jammed or
broken.
286 The sending device has transmitted invalid data.
The receiving device has received frames with
errors during an ECM reception and requested
retransmission of the errored frames. The data
that is resent does not correspond to the data
that was requested. This is an implementation
error from the sending device.
Disable ECM and reattempt the reception.
290 The sending device has attempted to renegotiate
the session mode from ECM to non-ECM
between pages. This operation is not supported
and the session has been abandoned.
Reattempt the fax reception and split the
document into two portions corresponding to the
ECM and non-ECM portions. Some devices will
attempt to use non-ECM for photo mode, so this
may be associated with a between-page
encoding change to support photo mode.
Table 6-6 Fax receive error codes (continued)
ENWW Troubleshooting tools 311
323


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