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Error code Description Solution
291 This is not a communication error and it is not
expected that this error will occur under non-
development scenarios. Reception has failed
because the receiving device is unable to open a
file to receive data into. May be associated with
low memory, although low memory should be
handle more gracefully than this.
If the error persists, reinitialize the device.
292 The sending device has attempted to renegotiate
the encoding mode from non-JPEG to JPEG.
This operation is not supported and the session
has been abandoned.
Reattempt the fax reception and split the
document into two portions corresponding to the
JPEG and non-JPEG portions. Some devices will
attempt to use JPEG for photo mode, so this may
be associated with a between-page encoding
change to support photo mode.
Table 6-7 Fax send error codes
Error code Description Solution
300 Fax session has completed without errors N/A
311 The user of the receiving device has pressed the
C
ANCEL
button, causing the session to be
prematurely halted before all pages have been
transmitted.
Resend the fax.
312 A sending fax device has failed to answer the
call. Specifically fax tones or the fax handshake
from a sending device has not been detected.
Typically this is due to the user calling the wrong
number, the correct number has been called but
the device has been configured not to answer, or
the sending device has temporarily disabled
answering due to a condition such as lack of
paper or a paper jam.
Confirm the sending fax device is ready to
receive a document and reattempt the
transmission.
313 A busy signal has been detected each time the
receiving device has attempted to call the
sending device.
Reattempt the fax transmission at a later time
when the line is no longer busy.
314 The receiving device has attempted to initiate a
sending diagnostic session but has detected that
sending diagnostics are disabled at the sending
device.
Enable sending diagnostics on the sending device.
315 The receiving device has attempted to initiate a
sending diagnostic session but has detected that
the sending diagnostic version supported by the
sending device is incompatible.
No solution. Sending diagnostics cannot occur
between devices with incompatible sending
versions.
316 The receiving device is setup to initiate document
transmission, but it has detected that the sending
device is not able to receive a document. This
error should be very rare since normally a
sending device will not answer if it cannot receive
a document. On of the few exceptions to this
would occur if the sending device was configured
to poll transmit a document but was unable to
receive.
Configure the sending device for reception.
Typically the sender should ensure paper is
loaded in the device, paper jams are fixed, and
any other system abnormalities are cleared.
Table 6-6 Fax receive error codes (continued)
312 Chapter 6 Troubleshooting ENWW
324


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