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Error code Description Solution
The sending (sending) fax device determined
there was a feature incompatibility between
the two and disconnected immediately before
transmitting any further fax tones or T.30
frames. (This is very rare.)
device, instead of transmitting to the
receiving device.
4 Reconfigure the receiving fax device to use
different configuration settings, toggle the
ECM state, and/or select a slower reception
speed.
223 (ECM error) The receiving device has been unable to receive
an entire page even after multiple attempts to re-
receive the parts of the page that contain errors.
This is usually due to extremely poor line
conditions.
1 Reattempt the fax reception at a different
time when telephone line conditions have
improved.
2 If the error persists, disable ECM. Errors may
still occur, and may result in degraded image
quality on the received page. However, the
ability to receive the entire document will be
improved.
224 The receiving device has received one or more
pages with excessive errors. This is usually due
to extremely poor line conditions. Error correction
is not used during this session so errors are not
corrected.
Reattempt the fax reception at a different time
when telephone line conditions have improved.
225 The sending device has attempted to initiate a
sending diagnostic session with this device even
though sending diagnostic access is receivingly
disabled.
Enable the sending diagnostics capability on the
receiving device.
226 The sending device has attempted to initiate a
sending diagnostic session with this device but
the sending diagnostic versions supported by the
two devices are incompatible.
None. sending diagnostics cannot occur between
devices with incompatible sending versions.
227 The sending device has attempted to initiate a
fax session at a speed and modulation that is not
supported by the receiving device.
Reconfigure the receiving device to receive at a
slower speed.
228 The sending device has attempted to initiate a
poll transmission from the receiving device even
though the receiving device is not configured for
poll transmission.
1 Confirm that polling by the sender is desired.
It is possible that the sender has
inadvertently attempted to poll. If this is the
case reattempt a normal transmission from
the sending device.
2 If polling by the remote user was desired,
confirm that the receiving device was
correctly configured for poll transmission.
229 The sending device has attempted to initiate a
secure poll transmission from the receiving
device but has not provided a valid password.
If the sender is the desired recipient for the polled
document, confirm that the sender has the
correct password, and that the receiving device is
configured with the same password.
230 The sending device has attempted to initiate an
operation that requires error correction but has
not selected error correction for the session.
Enable ECM on both the receiving device and the
sending device.
231 The sending device has attempted to initiate a
transmission to the receiving device even though
Ensure that the receiving device is capable of
receiving a document. Check that paper is
correctly loaded, paper is not jammed within the
Table 6-6 Fax receive error codes (continued)
ENWW Troubleshooting tools 309
321


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