Manual HP Color Laserjet 2820 (page 320 of 440) (English)

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T.30 protocol trace

Use a T.30 protocol trace report to troubleshoot fax transmission issues.

Send a fax from the device or receive a fax to the device from another fax machine, and then print a

T.30 trace report after the fax prints.

1 On the device control panel, press M

ENU

2 Use the < or the > button to select Service, and then press E

NTER

3 Use the < or the > button to select Print T.30, and then press E

NTER

The device exits the menu settings and prints the reports.

Explanations of some of the report’s column headings follow:

● Date and Time identify when the fax begins.

● Type is the type of fax activity: send or receive.

● Identification is the phone number to which a fax is sent.

● Result explains the status of the fax:

■ “OK” means that the fax was successful.

■ “Pending” faxes are in memory or are printing.

■ An error code means that your device might need service. The following tables,

Table

6-6 Fax receive error codes and Table 6-7 Fax send error codes, define the error codes.

NOTE These codes also appear in the fax call report and the fax activity log.

Table 6-6 Fax receive error codes

Error code Description Solution

200 The fax session has completed without errors. N/A

221 User has pressed C

ANCEL

button, causing the fax

session to be prematurely halted.

Have sender resend the fax.

222 The receiving device has answered a call but has

been unable to detect the presence of a calling

fax device for one of the following reasons:

● Typically this will be due to the receiving fax

device answering a voice call.

● The sender canceled the fax transmission by

pressing the C

ANCEL

button immediately prior

to, or just as the receiving device answered

the call.

● The sending device automatically ended the

call immediately prior to, or just as the

receiving device answered the call.

1 Confirm that the sender is a fax device and

not a voice caller - typically you must rely on

the sender informing the caller that the fax

session is failing.

2 If the sending device ends the call just as the

receiving device starts reception, reduce the

ring count after which the receiving device

answers. Alternatively suggest that the

sender manually dials to the receiving device

and then manually starts the fax session, by

pressing theS

TART

button once fax tones

have been heard from the receiving device.

3 Confirm that the sender is not inadvertently

attempting to poll transmit from the receiving

308 Chapter 6 Troubleshooting ENWW

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Others manual(s) of HP Color Laserjet 2820

HP Color Laserjet 2820 Quick start guide - English - 48 pages

HP Color Laserjet 2820 User Manual - English - 334 pages

HP Color Laserjet 2820 Quick start guide - German, Dutch - 48 pages

HP Color Laserjet 2820 User Manual - Dutch - 352 pages

HP Color Laserjet 2820 User Manual - French - 52 pages

HP Color Laserjet 2820 Quick start guide - French, Italian, Portuguese, Spanish - 48 pages

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HP Color Laserjet 2820 Manual

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