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Error code Description Solution
the capability to receive is disabled at the
receiving device.
device, and any other system abnormalities have
been cleared.
232 One of the following has occurred:
A communication failure has occurred
between the two devices.
The user at the remote device may have
pressed the C
ANCEL
button.
The power at the remote device has been
interrupted or deliberately turned off, causing
the fax session to be interrupted.
1 Re-attempt the fax reception at a different
time when telephone line conditions have
improved.
2 If the error persists, and error correction is in
use for the fax session, disable ECM.
233 and 234
235 and 236 (ECM
error)
237
238 The sending fax device sent an unexpected
communication. This is a defect in the sending
device.
N/A
239–241
242 The sending fax device is attempting to receive
instead of send. Both devices have attempted to
start a reception at the same time. It is possible
to accidentally initiate a fax reception after dialing
on many devices, if there is no paper in the
device or if the paper is not correctly loaded and
cannot be sensed by the appropriate document
sensor.
Ensure that a document is ready and correctly
loaded in the sending fax device and that the
sending device is attempting to initiate a
transmission and not a reception.
243 and 244 One of the following has occurred:
The user of the remote device has pressed
that device's C
ANCEL
button, causing the
session to be prematurely terminated.
The sending fax device determined there
was a feature incompatibility between the
two devices and has terminated the session.
An example would be when the receiving
device wanted to initiate polling, but the
sending device did not support this mode of
operation.
1 Confirm that the sender is not inadvertently
attempting to poll transmit from the receiving
device, instead of transmitting to the
receiving device. This mode of operation
must be specially configured on the receiving
device. If poll transmission from the receiving
device is the desired mode of operation,
confirm that the receiving device has been
configured for this operation.
2 2. Reconfigure the receiving fax device to
use different configuration settings, toggle
the ECM state, and/or select a slower
reception speed.
245 and 246 (ECM
error)
The user of the sending device has pressed that
device's C
ANCEL
button, causing the session to be
prematurely terminated. The receiving device has
been "holding off" the remote device during
reception of a large and/or complex document
due to lack of available memory. This hold-off
time has exceeded the timeout (typically 60
seconds) used by the sending device, and it has
terminated the session.
1 If the document was large, ask the sender to
retransmit the document as two or more
smaller documents.
2 Disable ECM and reattempt the fax reception.
247-251 The sending device appears to be "stuck on." N/A
Table 6-6 Fax receive error codes (continued)
310 Chapter 6 Troubleshooting ENWW
322


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