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HP Color Laserjet 2820 Manual

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Error code Description Solution
383 One of the following has occurred:
● The sending device has failed to respond to
a fax command from the receiving device
due to the connection being interrupted
● The sender has pressed the C
ANCEL
button
while the reception was in progress.
1 Reattempt the fax transmission at a different
time when telephone line conditions have
improved.
2 If the error persists, disable ECM.
384 The receiving device has attempted a black
JPEG transmission to a device that does not
support this mode.
Reattempt the fax transmission using a different
mode.
385 The receiving device has failed to complete the
third phase of the initial V.34 handshake after
originating a fax session. This is usually due to
poor line conditions although it may be a
compatibility issue with certain devices and/or
line conditions.
1 Reattempt the fax transmission at a different
time when telephone line conditions have
improved.
2 Disable V.34 on the receiving device and
attempt the transmission using the V.17 mode.
387 The receiving device has failed to successfully
negotiate the initial V.8 handshake with the
sending device after originating a fax session.
Typically this will occur when the sending device
is not fax capable or has disabled reception. It
may also be a compatibility issue with certain
devices and/or line conditions.
388 The receiving device has originated a fax session
and detected a sending fax device but has been
unable to detect any T30 frames. If the device is
in V.17 mode it is likely that the connection has
been interrupted. In V.34 mode is also possible
for this error to occur due to compatibility
problems with certain devices and/or line
conditions.
389 The receiving device has originated a fax session
and has reattempted V.8 negotiations multiple
times without success.
390 The receiving device has originated a fax session
using error correction (either V.34 or V.17).
Transmission of an image has been abandoned
after a timeout when no data has become ready
for transmission. This is most likely due to a low
memory condition although it could be due to
other internal problems that cause generation of
data for transmission to stall.
Reattempt the transmission after making sure
documents stored in memory are printed and the
device has paper ready for printing. If the
problem persists reinitialize permanent storage.
391 The receiving device has originated a fax session
without error correction (not V.34 ). Transmission
of an image has been abandoned after a timeout
when no data has become ready for
transmission. This is most likely due to a low
memory condition although it could be due to
other internal problems that cause generation of
data for transmission to stall.
Table 6-7 Fax send error codes (continued)
ENWW Troubleshooting tools 315
… 327 …


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