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Error code Description Solution
V.8, before phase4, and before the first T.30
frames are exchanged.
430 The transmitting device is unable to send
continuous ones at the end of the control channel
prior to starting the primary channel. This is a
V.34 error. This error may be associated with line
conditions although it is more likely to be due to
internal problems with the modem.
431 The transmitting device has not received a
response after aborting a transmission.
Depending upon when the session is aborted,
some sending devices may not respond. It should
be noted that the receiving unit always attempts
to abort the session in a way that allows the
sending device to respond to the final PPS_EOP.
N/A
440–444 An error occurred during a V.34 transmission
after one or more partial pages (image data)
were transmitted using the primary channel. The
transmitting device was unable to restart the
control channel in order to resume the T30
handshake. This typically occurs when the
receiving device prematurely disconnects during
partial page reception, although it is possible it
may also be due to compatibility issues.
Reattempt the fax reception at a different time
when telephone line conditions have improved.
HP Toolbox
HP Toolbox is a Web application that you can use for troubleshooting tasks.
To view HP Toolbox
Open HP Toolbox in one of these ways:
On the Windows desktop, double-click the HP Toolbox icon.
On the Windows Start menu, click Programs (All Programs in Windows XP), and then click
HP Toolbox.
Troubleshooting tab
HP Toolbox includes a Troubleshooting tab that contains links to the following main pages:
Control Panel Messages. View descriptions of device control-panel messages.
Clearing Jams. View information about locating and clearing jams.
Print Problems. View Help topics that can help you solve print problems.
Scan Problems. View Help topics that can help you solve scan problems.
Copy Problems. View Help topics that can help you solve copy problems.
Fax Problems. View Help topics that can help you solve fax problems.
Table 6-7 Fax send error codes (continued)
ENWW Troubleshooting tools 317
329


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