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Memory Card Problems. View Help topics that can help you solve memory-card problems.
Connectivity Problems. View Help topics that can help you solve networking problems.
Troubleshooting Tools. Employ such troubleshooting tools as a cleaning page or a color
troubleshooting page to maintain the device.
Animated Demonstrations. View animated Help demonstrations for the device.
NOTE Other tabs on HP Toolbox might be helpful in troubleshooting device problems. For
information about the other tabs on HP Toolbox, see
HP Toolbox.
Service menu
Use the control-panel Service menu to troubleshoot device problems.
Restoring the factory-set defaults
Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also clears
the fax header name and phone number.
CAUTION This procedure clears fax numbers and names that are associated with one-touch
keys and speed-dial codes, and deletes any pages that are stored in the memory. The
procedure then automatically restarts the device.
1 On the device control panel, press M
ENU
.
2 Use the < or the > button to select Service, and then press E
NTER
.
3 Use the < or the > button to select Restore defaults, and then press E
NTER
.
The device automatically restarts.
NOTE If the Receive to PC setting is turned on, you also must delete a folder on your
computer to completely restore the factory-default settings. Navigate to C:\Program Files
\Hewlett-Packard\Toolbox\Apache Tomcat4.0\webapps\Toolbox4.0\products
\hp_color_LaserJet_2800_all_in_one\ directory and delete the FaxData folder.
NOTE You also can restore the default settings from HP Toolbox. Open HP Toolbox, click
Device Settings, on the System Settings tab click the Service page, and then in the Resets
section click Restore.
NOTE You can save system settings before restoring the default settings from HP Toolbox.
Open HP Toolbox, click Device Settings, on the System Settings tab click the Save /
Restore page, and then click Save. After resetting the settings, you can restore the previous
settings by using the same page in HP Toolbox.
Cleaning the paper path
The device features a special cleaning mode to clean the paper path.
318 Chapter 6 Troubleshooting ENWW
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