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Problem Cause Solution
number of faxes stored for reprinting.)
As soon as possible, replace the print
cartridge, and then reprint the fax.
The fax that was sent was too light. Contact the sender and have the
sender resend the fax after altering the
settings.
Problems sending faxes
Use the information in this table to solve problems that might occur when sending faxes.
Problem Cause Solution
The document stops feeding in the
middle of faxing.
The maximum length of a page that
you can load is 381 mm (15 inches).
Faxing of a longer page stops at 381
mm (15 inches).
Print the document on shorter media.
If no jam exists and less than one
minute has elapsed, wait a moment
before pressing C
ANCEL
. If a jam exists,
see
Clearing jams. Then, resend the job.
If the item is too small, it can jam inside
the automatic document feeder (ADF).
Use the flatbed scanner. The minimum
page size for the ADF is 127 by 127
mm (5 by 5 inches).
If a jam exists, see
Clearing jams.
Then, resend the job.
Faxes stop during sending. The fax machine to which you are
sending might be malfunctioning.
Try sending to another fax machine.
Your telephone line might not be
working.
Do one of the following:
Turn up the volume on the device,
and then press S
TART
F
AX
on the
control panel. If you hear a dial
tone, the telephone line is working.
Disconnect the device from the
jack in the wall, and then connect a
telephone to the jack. Try to make
a telephone call to verify that the
telephone line is working.
A communication error might be
interrupting the fax job.
Change the redial-on-communication-
error setting to On.
The device is receiving faxes but is not
sending them.
If your device is on a PBX system, the
PBX system might be generating a dial
tone that the device cannot detect.
Disable the detect-dial-tone setting.
A poor telephone connection might
exist.
Try again later.
The fax machine to which you are
sending might be malfunctioning.
Try sending to another fax machine.
ENWW Fax problems 287
299


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