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Fax problems
This section helps you identify and resolve fax problems.
Problems receiving faxes
Use the table in this section to solve problems that might occur when receiving faxes.
NOTE You must use the fax cord that came with the device in order to ensure that the
device functions correctly.
Problem Cause Solution
The device cannot receive faxes from
an extension telephone.
The extension-telephone setting might
be disabled.
Change the setting to allow faxes from
an extension telephone.
The fax cord might not be securely
connected.
Verify that the fax cord is securely
connected between the telephone jack
and the device (or another device that
is connected to the device). Press
1-2-3 in sequence (tone-dial mode
only), wait for three seconds, and then
hang up.
The device dialing mode might be
incorrectly set, or the extension phone
might be incorrectly set.
Verify that the device dialing mode is
set to Tone. Verify that the extension
phone is set up for tone dialing as well.
Incoming fax calls are not being
answered by the device.
The answer mode might be set to
Manual.
If the answer mode is set to Manual,
the device does not answer calls. You
have to start the fax-receiving process
manually.
The rings-to-answer setting might not
be set correctly.
Check the rings-to-answer setting for
your configuration.
The answer-ring pattern feature might
be turned on, but you do not have the
service, or you do have the service and
the feature is not set correctly.
Check the answer-ring pattern feature
to verify that it is set properly.
The fax cord might not be correctly
connected, or the fax cord is not
working.
See the device getting started guide to
check the installation. Verify that you
are using the fax cord that came with
the device.
The device might not be able to detect
incoming fax tones because the
answering machine is playing a voice
message.
Re-record your answering machine
message, leaving at least two seconds
of silence at the beginning of the
message.
Too many devices might be connected
to the telephone line.
You should not have more than three
devices attached to the line. Try
removing the last device that was
connected and determine whether the
device works. If not, continue removing
devices one at a time and retry after
removing each one.
ENWW Fax problems 285
297


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