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Problem Cause Solution
The telephone line might not be working. Do one of the following:
Increase the volume on the device,
and then press S
TART
F
AX
on the
control panel. If you hear a dial
tone, the telephone line is working.
Disconnect the device from the
telephone jack, and then connect a
telephone. Try to make a
telephone call to verify that the
telephone line is working.
Incoming fax calls are not being
answered by the device.
A voice-messaging service might be
interfering with the device as it
attempts to answer calls.
Do one of the following:
Disable the messaging service.
Get a telephone line that is
dedicated to fax calls.
Set the device answer mode to
Manual. In manual mode, you
must start the fax-receive process
yourself.
Leave the device set to automatic
mode and lower the rings-to-
answer setting for the device to a
number less than the rings-to-
answer setting for the voice mail.
The device will answer all incoming
calls.
The device might be out of paper and
the memory is full.
Refill the media input tray. Press
E
NTER
. The device prints all of the faxes
it has saved in memory and then
resumes answering fax calls.
If the error persists, verify that the flat cable that connects the formatter to the line
interface unit (LIU) is connected correctly. If the error still persists, replace the
LIU. See
Removing the formatter and line interface unit (LIU).
Faxes are not printing.
The media input tray is empty. Load media. Any faxes that are
received while the input tray is empty
are stored in memory and will print
after the tray has been refilled.
The receive-to-PC option might be
selected, and faxes are being received
by the computer.
Check to determine whether the
computer is receiving faxes.
Faxes are printing on two pages
instead of one.
The autoreduction setting might not be
set correctly.
Turn on the autoreduction setting.
The incoming faxes might have been
sent on larger media.
Turn on the autoreduction setting to
allow larger pages to be printed on one
page.
Received faxes are too light or are
printing only on half of the page.
The device ran out of toner while
printing a fax.
The device stores the most recently
printed faxes. (The amount of memory
that is available determines the actual
286 Chapter 6 Troubleshooting ENWW
298


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