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HP Color Laserjet 2820 Manual

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Problem Cause Solution
Your telephone line might not be
working.
Do one of the following:
■ Turn up the volume on the device
and press S
TART
F
AX
on the control
panel. If you hear a dial tone, the
telephone line is working.
■ Disconnect the device from the
telephone jack and connect a
telephone. Try to make a
telephone call to verify that the
telephone line is working.
Outgoing fax calls continue to be dialed. The device automatically redials a fax
number if the redial options are set to On.
To stop the redials while the device is
dialing, press C
ANCEL
. Change the
redial setting.
Faxes that you send are not arriving at
the receiving fax machine.
The receiving fax machine might be off
or might have an error condition, such
as being out of paper.
Call the recipient to verify that the fax
machine is on and ready to receive
faxes.
The originals might be incorrectly
loaded.
Verify that the original documents are
correctly loaded into the ADF input tray
or flatbed scanner. See
Loading media
A fax might be in memory because it is
waiting to redial a busy number, other
jobs that are ahead of it are waiting to
be sent, or the fax is set up for a
delayed send.
If a fax job is in memory for any of
these reasons, an entry for the job
appears in the fax log. Print the fax
activity log and check the Status
column for jobs that show a Pending
designation.
Faxes you send include a block of gray
shading at the end of each page.
You might be sending a fax from the
flatbed scanner with the glass-fax size
set incorrectly.
Verify that the setting is correct.
Faxes you send have data missing
from the end of each page.
You might be sending a fax from the
flatbed scanner with the glass-fax size
set incorrectly.
Verify that the setting is correct.
Voice call problems
Problem Cause Solution
Voice calls are not being received by
the telephone or answering machine
that is connected to the line.
The fax cord might not be correctly
connected.
See the device getting started guide to
check the installation. The device must
be the first device connected to the
telephone line.
The answer mode or rings-to-answer
settings might not be correctly set.
Verify that the rings-to-answer setting
is set higher than the answering
machine setting.
The answering machine or telephone
might not be functioning.
Connect the telephone or answering
machine directly to the telephone line
and determine if it works by itself.
288 Chapter 6 Troubleshooting ENWW
… 300 …


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Others manual(s) of HP Color Laserjet 2820

HP Color Laserjet 2820 Quick start guide - English - 48 pages

HP Color Laserjet 2820 User Manual - English - 334 pages

HP Color Laserjet 2820 Quick start guide - German, Dutch - 48 pages

HP Color Laserjet 2820 User Manual - Dutch - 352 pages

HP Color Laserjet 2820 User Manual - French - 52 pages

HP Color Laserjet 2820 Quick start guide - French, Italian, Portuguese, Spanish - 48 pages


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