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Media-handling problems
Use the information in this table to solve problems that involve print media.
NOTE For information about removing jams, see Clearing jams.
Problem Cause Solution
Print is skewed. The media input tray might be
overloaded.
Remove some of the media from the
input tray.
The media guides might be incorrectly
set, broken, or missing.
Verify that the guides are not adjusted
too tightly or too loosely against the
paper. Check for broken or missing
guides, and replace them if necessary.
The media might not meet
HP specifications.
Use media that meets
HP specifications. See
Media
specifications.
Pages are curled or wrinkled. The media might not meet
HP specifications.
Use media that meets
HP specifications. See
Media
specifications.
The paper path might be affecting the
pages.
Open the straight-through output door
on the back of the device and use this
paper path.
The media is not stored properly. When possible, store media in its
sealed ream at room temperature.
The media has been in the input tray
too long.
Turn over the stack of media in the tray
or rotate the media 180° in the paper
tray.
Performance problems
Problem Cause Solution
Faxes are transmitting or being
received very slowly.
The fax might be very complex, such
as one with many graphics.
Complex faxes take longer to be sent
or received. Breaking longer faxes into
multiple jobs and decreasing the
resolution can increase the
transmission speed.
The receiving fax machine might have
a slow modem speed.
The device only sends the fax at the
fastest modem speed that the receiving
fax machine can accept.
The resolution at which the fax was
sent or is being received might be very
high.
If you are receiving the fax, call and
ask the sender to lower the resolution
and resend the fax. If you are sending
the fax, lower the resolution and
resend the fax.
Your telephone line might not be
working.
Hang up and resend the fax. Have the
telephone company check the
telephone line.
You are sending a fax via an
international call.
You must allow more time to transmit
fax jobs internationally.
ENWW Fax problems 289
301


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