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Memory card problems
This section helps you identify and resolve memory card-related problems.
NOTE For help with control-panel error messages while printing from a memory card, see
Control-panel messages.
Missing or wrong files
Use the table in this section to solve problems with memory-card files.
Problem Cause Solution
Device cannot detect files on the
memory card.
The memory card might be missing or
inserted incorrectly.
Verify that the memory card is inserted
correctly.
If the card is correctly inserted, use
another memory card. If more than one
memory type card has the same issue,
verify that the LED lights when a card
inserted. If the LED does not light,
verify that the flat cable from the
formatter is connected correctly to the
memory-card assembly. If the error
persists, replace the memory-card
assembly. See
Replacing the memory-
card assembly (HP Color LaserJet
2840 all-in-one only).
The files might not be in the correct
format.
To print from the device control panel,
the files must be in the sRGB JPEG
format. To print other formats, you
must use a software program on your
computer.
You might have inserted more than
one memory card.
Only one card slot can be occupied for
the device to detect JPEG files. Verify
that only one card is inserted.
Index page not printing
Use the table in this section to solve problems with index-page printing.
Problem Cause Solution
The index page will not print. The memory card might have been
removed before the device could print
the page, or the memory card might
have been inserted incorrectly.
Reinsert the card and reprint the index
page.
If the card is correctly inserted, use
another memory card. If more than one
memory type card has the same issue,
verify that the LED lights when a card
inserted. If the LED does not light,
verify that the flat cable from the
formatter is connected correctly to the
memory-card assembly. If the error
persists, replace the memory-card
ENWW Memory card problems 291
303


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