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Problem Cause Solution
The media might not meet
HP specifications.
Use media that meets
HP specifications. See
Media
specifications.
One or more print cartridges might be
low.
Replace any low print cartridges. See
Replacing the print cartridges.
If the error persists, determine if a hardware problem exists. Lightly press the
switch in the upper left corner of the open multipurpose tray, toward the rear of
the device frame, with at least three sheets of paper in the multipurpose tray. The
device should print a sheet with horizontal lines of all four colors. If one or more
colors are missing, inspect the device imaging system.
The wrong original was copied.
The ADF might be loaded. Make sure that the ADF is empty.
Copies are reduced in size.
The device software settings might be
set to reduce the scanned image.
See the HP Toolbox Help for more
information about changing the settings.
284 Chapter 6 Troubleshooting ENWW
296


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