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Problem Cause Solution
Device does not pull media from the
media input tray.
The device might be in manual feed
mode.
If Manual feed appears on the
device control-panel display, press
E
NTER
to print the job.
Verify that the device is not in
manual feed mode and print your
job again.
The device does not detect media in
the tray.
Verify that there is media in the tray. If
the error persists, inspect the sensor.
See
Removing the density sensor and
top-of-page sensor.
The pickup roller might be dirty or
damaged.
Clean or replace the pickup roller. See
Replacing the tray 1 pickup roller and
separation pad.
The paper-length adjustment control in
tray 2 (HP Color LaserJet 2840 all-in-
one only) is set at a length that is
greater than the media size.
Adjust the paper-length adjustment
control to the correct length.
Performance problems
Problem Cause Solution
No copy came out.
The input tray might be empty. Load media in the device. See Loading
documents to scan for more information.
The original might have been loaded
incorrectly.
In the automatic document feeder
(ADF), load the original with the narrow
side forward and the side to be
scanned facing up.
On the flatbed scanner, place the
original document face-down with the
upper-left corner of the document at
the lower-right corner of the glass.
If the error persists, determine if a hardware problem exists. Lightly press the
switch in the upper left corner of the open multipurpose tray, toward the rear of
the device frame, with at least three sheets of paper in the multipurpose tray. The
device should print a sheet with horizontal lines of all four colors. If one or more
colors are missing, inspect the device imaging system.
Copies are blank.
The sealing tape might not have been
removed from the print cartridges.
Remove the print cartridges from the
device, pull out the sealing tape, and
reinstall the print cartridges.
The original might have been loaded
incorrectly.
In the ADF, load the original with the
narrow side forward and the side to be
scanned facing up.
On the flatbed scanner, make sure that
the original document is placed face-
down with the upper-left corner of the
document at the lower-right corner of
the glass.
ENWW Copy problems 283
295


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