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Problem Cause Solution
scanner for contamination (paper dust or fibers) on the window. See Removing
the laser/scanner assembly.
If the error occurs only on copy jobs, clean the ADF scanning window (see
To
clean the scanner glass). If the error still persists, replace the scanning assembly.
See
Removing the scanning assembly.
Unwanted lines appear on the copy.
Tray 1 might not be placed correctly. Verify that tray 1 is in place.
The flatbed scanner or the ADF
scanning window might be dirty.
Clean the flatbed scanner or the ADF
scanning window. See
To clean the
scanner glass.
The imaging drum might have been
scratched.
Replace the imaging drum. See
Replacing the imaging drum.
An image exists on the back of the
original, or defects exist on the scanner
cover.
On the flatbed scanner, place three
sheets of clean paper on top of the
original, close the flatbed scanner
cover, and then re-scan the original.
If the error persists, a print a document from the computer. If the printed page is
free of the unwanted lines, and if the flatbed glass and ADF scanning window are
clean, replace the scanning assembly. See
Removing the scanning assembly.
Black dots or streaks appear on the
copy.
Ink, glue, correction fluid, or an
unwanted substance might be on the
automatic document feeder (ADF) or
flatbed scanner.
Clean the device. See Cleaning the
device.
The imaging drum might be damaged
or contaminated.
Inspect the imaging drum, and replace
it if necessary. See
Replacing the
imaging drum.
The fuser rollers might be contaminated. Inspect the fuser rollers, and clean
them if necessary.
Copies are too light or dark.
The device settings may be incorrect. Verify that the quality settings are
correct on the device control panel.
See the device software Help for more
information about changing the settings.
The device might not be calibrated
correctly.
Calibrate the device. See Printer
calibration.
Text is unclear. The device settings may be incorrect. Verify that the quality settings are
correct on the device control panel.
See the device software Help for more
information about changing the settings.
The device might not be calibrated
correctly.
Calibrate the device. See Printer
calibration.
ENWW Copy problems 281
293


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