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Problem Cause Solution
Unwanted lines
Ink, glue, correction fluid, or an
unwanted substance might be on the
glass.
Clean the flatbed scanner surface. See
To clean the scanner glass.
The ADF glass might be dirty. Clean the ADF glass. See To clean the
scanner glass.
Black dots or streaks Ink, glue, correction fluid, or an
unwanted substance might be on the
glass.
Clean the flatbed scanner surface. See
To clean the scanner glass.
Unclear text The resolution and color levels may be
set incorrectly.
Verify that you have the correct
resolution and color settings.
The scanned page has a background
but the original document does not.
The original might be too thin to scan
cleanly.
On the flatbed scanner, place three
sheets of clean paper on top of the
original, close the flatbed scanner
cover, and then re-scan the original.
Scan-specific error messages
Table 6-4
Message Description Solution
BulbWarmupFromCoarse The lamp light level might be too low, or the
lamp stability criteria might not be met.
1 Power cycle the device.
2 Replace the scanning assembly. See
Removing the scanning assembly.
3 Replace the formatter. See
Removing
the formatter assemblies.
BulbWarmupFromOff
The scanner might not be meeting the
threshold light level.
CalLabelFind Find cal label black/white transition and
then find cal label black squares.
CalLabelFindAfterScan Find cal label after a scan or copy return-to-
home.
DarkFind The bulb will not light, and the scanner
moves to the right. The CCD might not be
able to find a suitable dark spot in the
scanning assembly to warm up.
DocOriginFind Find bezel notch.
LMWFinalFind Scanner sets final LMW window.
LMWTempFind Scanner sets temporary LMW window.
ENWW Scan problems 279
291


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