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Problem Cause Solution
The original is longer than 381 mm (15
inches).
The maximum scannable length is 381
mm (15 in) when you use the
automatic document feeder (ADF)
input tray. If the page exceeds the
maximum length, the scanner stops.
(Copies can be longer.)
CAUTION Do not try to pull
the original from the ADF; you
might damage the scanner or
your original. See
Media jams
occur in the automatic
document feeder (ADF).
The original is too small. The minimum size that the flatbed
scanner supports is 25 by 25 mm (1 by
1 inches). The minimum size that the
ADF supports is 127 by 127 mm (5 by
5 inches). The original might be
jammed. See
Media jams occur in the
automatic document feeder (ADF).
The media size is incorrect. In Scan settings, make sure that the
input media size is large enough for the
document that you are scanning.
The scan takes too long
The resolution or color level is set too
high.
Change the resolution and color level
settings to the correct settings for your
job.
The software is set to scan in color. The system default is color, which
takes longer to scan even when
scanning a monochrome original. If you
acquire an image through TWAIN or
WIA, you can change the settings so
that the original scans in grayscale or
black-and-white. See the device
software Help for details.
A print job or copy job was sent before
you tried to scan.
If someone sent a print job or copy job
before you tried to scan, the scan will
start if the scanner is not busy.
However, because the printer and
scanner share memory, the scan might
be slower.
Scan quality problems
This section provides information about improving scan quality by preventing or correcting problems.
Preventing problems
The following are a few simple steps you can take to improve copy and scan quality.
Use the flatbed scanner, rather than the automatic document feeder (ADF) input tray, to scan.
Use high-quality originals.
ENWW Scan problems 277
289


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