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Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear
images. See
Loading media for instructions.
Adjust the software settings according to how you plan to use the scanned page.
Use the Text setting for items that contain mostly text.
Use the Photo setting when you are making a copy of a photo or graphic.
Use the Mixed setting for documents that include both text and graphics.
Use the Draft setting if you want to conserve toner or if the copy quality is not as important.
If your device frequently feeds more than one page at a time, the separation pad might need to
be replaced. See
Replacing the tray 1 pickup roller and separation pad.
Use or make a carrier sheet to protect your originals.
Solving scan-quality problems
Problem Cause Solution
Blank pages
The original might have been loaded
upside down.
In the automatic document feeder
(ADF), put the top end of the stack of
originals into the ADF input tray, with
the media stack face-up and the first
page to be scanned on top of the stack.
On the flatbed scanner, place the
original document face-down with the
upper-left corner of the document at
the lower-right corner of the glass.
The scanner bulb might not be working. If the scanner bulb does not light, verify
that the cables from the scanner to the
formatter are connected correctly. See
Removing the scanning assembly. If
the error persists, replace parts one at
a time in the following order until the
problem is resolved: scanner
assembly, and finally the formatter (see
Removing the formatter assemblies).
Too light or dark The resolution and color levels may be
set incorrectly.
Verify that you have the correct
resolution and color settings.
Use the Text setting for items that
contain mostly text.
Use the Photo setting when you
are making a copy of a photo or
graphic.
Use the Mixed setting for
documents that include both text
and graphics.
Use the Draft setting if you want to
conserve toner or if the copy
quality is not as important.
278 Chapter 6 Troubleshooting ENWW
290


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