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Problem Cause Solution
The original is of poor quality. Try copying another document. If the
copy is free of defects, obtain a better-
quality original.
If the error persists, a print a document from the computer. If the printed page is
free of unclear text, and if the flatbed glass and ADF scanning window are clean,
replace the scanning assembly. See
Removing the scanning assembly.
Media-handling problems
Problem Cause Solution
Poor print quality or toner adhesion The paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.
Try another kind of paper, between 100
and 250 Sheffield, 4 to 6% moisture
content.
The device settings are not compatible
with the media you are using.
Change the device settings to reflect
the media that you are using.
Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof
wrapping.
The paper has variability from one side
to the other.
Turn the paper over.
Excessive curl The paper is too moist, has the wrong
grain direction, or is of short-grain
construction
Open the rear output bin, or use long-
grain paper.
The paper varies from side-to-side. Turn the paper over.
Jamming, damage to device The paper has cutouts or perforations. Use paper that is free of cutouts or
perforations.
The paper has staples or paper clips. Remove any staples or paper clips
from the original document.
Problems with feeding The paper has ragged edges. Use high-quality paper that is made for
color laser printers.
The paper varies from side-to-side. Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong
grain direction, or is of short-grain
construction or it is embossed or from
a faulty paper lot.
Try another kind of paper, between 100
and 250 Sheffield, 4 to 6% moisture
content.
Open the rear output bin, or use long-
grain paper.
Print is skewed (crooked). The media guides might be incorrectly
adjusted.
Remove all media from the input tray,
straighten the stack, and then load the
media in the input tray again. Adjust
the media guides to the width and
length of the media that you are using
and try printing again.
More than one sheet feeds at one time. The media tray might be overloaded. Remove some of the media from the
tray. See
Loading media.
The media might be wrinkled, folded,
or damaged.
Verify that the media is not wrinkled,
folded, or damaged. Try printing on
media from a new or different package.
282 Chapter 6 Troubleshooting ENWW
294


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