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TROUBLESHOOTING
188
Upper thread breaks. Machine is not threaded correctly (used the
wrong spool cap, spool cap is loose, the
thread did not catch the needle bar threader,
etc.)
Rethread the machine correctly. 22
Knotted or tangled thread is being used. Remove any knots or tangles.
The selected needle is not appropriate for the
thread being used.
Refer to the “Fabric/Thread/Needle
Combinations” chart in the Operation Manual
(Sewing).
Upper thread tension is too tight. Adjust the thread tension. 102
Thread is twisted. Use scissors, etc., to cut the twisted thread
and remove it from the race, etc.
Needle is turned, bent or the point is dull. Replace the needle. 11
Needle is installed incorrectly. Reinstall the needle correctly. 11
There are scratches around the opening of the
needle plate.
Replace the needle plate, or consult your
authorized Brother dealer.
There are scratches around the opening in the
embroidery foot.
Replace the embroidery foot, or consult your
authorized Brother dealer.
9
There are scratches on the bobbin case. Replace the bobbin case, or consult your
authorized Brother dealer.
Using improper needle or thread for the
selected fabric.
Refer to the “Fabric/Thread/Needle
Combinations” chart in the Operation Manual
(Sewing).
While embroidering, the thread became
knotted or tangled.
Rethread upper and lower thread. 20, 22
A bobbin designed specifically for this
machine is not used.
Incorrect bobbins will not work properly. Only
use a bobbin designed specifically for this
machine.
20
The thread is tangled
on the wrong side of
the fabric.
Upper threading is incorrect. Check the steps for threading the machine and
rethread the machine. Be sure that the
embroidery foot is in the raised position when
threading the machine so that the upper
thread sets properly in the upper tension.
22
Using improper needle or thread for the
selected fabric.
Refer to the “Fabric/Thread/Needle
Combinations” chart in the Operation Manual
(Sewing).
The upper thread is
too tight.
The bobbin thread is incorrectly installed. Correctly install the bobbin thread. 20
Bobbin thread
breaks.
Bobbin is set incorrectly. Reset the bobbin thread correctly. 20
Bobbin thread is incorrectly wound. Use a correctly wound bobbin. 15
There are scratches on the bobbin or it doesn’t
rotate properly.
Replace the bobbin. 20
Thread is twisted. Use scissors, etc. to cut the twisted thread
and remove it from the race, etc.
A bobbin designed specifically for this
machine is not used.
Incorrect bobbins will not work properly. Only
use a bobbin designed specifically for this
machine.
20
Fabric puckers. There is a mistake in the upper or bobbin
threading.
Check the steps for threading the machine and
rethread it correctly.
20, 22
Spool cap is set incorrectly. Check the method for attaching the spool cap,
then reattach the spool cap.
22
Using improper needle or thread for the
selected fabric.
Refer to the “Fabric/Thread/Needle
Combinations” chart in the Operation Manual
(Sewing).
Needle is turned, bent or the point is dull. Replace the needle. 11
Thread tension is set incorrectly. Adjust the thread tension. 102
Problem Cause Solution Page
190


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