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TROUBLESHOOTING
189
Appendix
5
Skipped stitches Machine is threaded incorrectly. Check the steps for threading the machine and
rethread it correctly.
22
Using improper needle or thread for the
selected fabric.
Refer to the “Fabric/Thread/Needle
Combinations” chart in the Operation Manual
(Sewing).
Needle is turned, bent or the point is dull. Replace the needle. 11
Needle is installed incorrectly. Reinstall the needle correctly. 11
Needle is defective. Replace the needle. 11
Dust or lint has collected under the needle
plate.
Remove the dust or lint with the brush.
High-pitched sound
while embroidering
Pieces of thread are caught in the race. Clean the race.
Upper threading is incorrect. Check the steps for threading the machine and
rethread the machine.
22
A bobbin designed specifically for this
machine is not used.
Incorrect bobbins will not work properly. Only
use a bobbin designed specifically for this
machine.
20
There are needle holes or friction scratches in
the bobbin case.
Replace the bobbin case, or consult your
authorized Brother dealer.
Fabric does not feed
through the machine.
Needle is turned, bent or the point is dull. Replace the needle. 11
Thread is entangled. Cut the entangled thread and remove it from
the race.
The fabric feeds in
the opposite
direction.
The feed mechanism is damaged. Contact your authorized Brother dealer.
The needle contacts
the needle plate.
The needle clamp screw is loose. Firmly tighten the needle clamp screw. If the
needle is bent or blunt, replace it with a new
one.
11
Needle is turned, bent or the point is dull. Replace the needle. 11
Fabric being
embroidered with the
machine cannot be
removed.
Thread is tangled below the needle plate. Lift up the fabric and cut the threads below it,
and clean the race.
A broken needle has
fallen into the
machine.
Turn off the machine, and then remove the
needle plate. If the needle that fell into the
machine can be seen, use tweezers to remove
it. After removing the needle, return the needle
plate to its original position.
Before turning on the machine, slowly turn the
handwheel toward you to check that it turns
smoothly. If the handwheel does not turn
smoothly or the needle that fell into the
machine cannot be removed, consult your
authorized Brother dealer.
The handwheel feels
sluggish when it is
turned.
Thread is tangled in the bobbin case. Remove the tangled thread from the bobbin
case. Re-install the bobbin case so it is
correctly positioned.
The machine does
not detect the
embroidery
positioning sticker.
Sunlight or light from the outside comes into
the machine.
Block light from the outside.
The scanned image is
too bright or too pale.
Problem Cause Solution Page
191


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