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TROUBLESHOOTING
186
If the machine stops operating correctly, check the following possible problems before requesting service.
You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips. Visit us at “ http://s.brother/cpdab/
”.
If the problem persists, contact your authorized Brother dealer or the nearest Brother authorized service
center.
List of Symptoms
If you have a minor problem with your machine, check the following solutions. If the solutions suggested
do not correct the problem, contact your authorized Brother dealer. Press
for advice about minor embroidering problems during embroidering. Press at any time
to return to the original screen.
Getting ready
TROUBLESHOOTING
Problem Cause Solution Page
Cannot thread the
needle.
Needle is not in the correct position. Press the “Needle Position” button to raise the
needle.
Needle is installed incorrectly. Reinstall the needle correctly. 11
Needle is turned, bent or the point is dull. Replace the needle. 11
Upper threading is incorrect. Check the steps for threading the machine and
rethread the machine.
22
The needle threader hook is bent and does not
pass through the eye of the needle.
Contact your authorized Brother dealer.
The needle threader lever cannot be moved or
returned to its original position.
Contact your authorized Brother dealer.
A size 65/9 needle is being used. The needle is incompatible with the needle
threader. Manually pass the thread through the
eye of the needle.
25
Cannot lower the
embroidery foot with
the presser foot lever.
Embroidery foot was raised using the “Presser
Foot Lifter” button.
Press the “Presser Foot Lifter” button to lower
the embroidery foot.
Bobbin thread does
not wind neatly on the
bobbin.
The thread is not passed through the bobbin
winding thread guide correctly.
Correctly pass the thread through the bobbin
winding thread guide.
16
Bobbin spins slowly.
Press in the bobbin winding window to
increase the bobbin winding speed.
17
The thread that was pulled out was not wound
onto the bobbin correctly.
Wind the thread that was pulled off around the
bobbin 5 or 6 times clockwise.
16
The empty bobbin was not set on the pin
properly.
Set the empty bobbin on the pin and slowly
turn the bobbin until you hear it click in place.
15
While winding the
bobbin, the bobbin
thread was wound
below the bobbin
winder seat.
You have not wound the bobbin thread
properly when you are initially winding thread
on the bobbin as well as being sure that the
bobbin thread is set in the guides.
After removing the thread wound below the
bobbin winder seat, wind the bobbin correctly.
Follow the drawn images on the top of the
machine for guidance when threading the
machine for bobbin winding.
15
The bobbin thread
cannot be pulled up.
Needle is turned, bent or the point is dull. Replace the needle. 11
Bobbin is set incorrectly. Reset the bobbin thread correctly. 20
Machine does not
operate
All keys and buttons have been locked by
.
Press to unlock all keys and buttons.
9, 11
Nothing appears in
the LCD.
Main power switch is not turned on. Turn the main power to ON.
The plug of the power cord is not inserted into
an electrical outlet.
Insert the plug of the power cord into an
electrical outlet.
The LCD screen does
not look very clear.
The brightness of the screen is not adjusted. Adjust the “Screen Display Brightness” in the
settings screen.
188


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