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Policy Rules applied
Circular The system attempts to transfer the call to the agent who is listed after the last
agent to accept a call. If this agent can't take the call, the system works
sequentially through the list of agents.
Simultaneous The system simultaneously rings all available agents. The call is connected to the
phone answered first.
Uniform The system tries to transfer the call to the agent who has gone longest without
receiving a call.
Weighted call
distribution
The system shares out calls according to a weighting system that you define. The
weighting system specifies the percentage of incoming calls that each agent
should receive.
One Net Service Portal for administrators
One Net Service Portal - Version 1.0/3 June 2016
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