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Setting What the setting does
Action Determines how stranded calls are handled:
l Leave in queue: calls remain in the queue
l Treat as though line is busy: calls are handled according to the options set
up for handling busy calls
l Transfer to phone number: calls are forwarded to the phone number shown
here
l Night service: calls are handled according to the options set up for the night
service
l Ring until the caller hangs up: the caller hears ringing until they hang up
l Play announcement until caller hangs up: the caller hears a message
until they hang up
Audio You can choose one of the following options:
l Use the default system message
l Provide the links to up to four messages
l Upload up to four custom messages
If you enter more than one message, the messages are joined together before
they're played.
Stranded calls - unavailable
As well as the stranded calls policy, you can set up another policy if a certain number of the agents are
unavailable for a certain reason.
Setting What the setting does
Agents have an
unavailable code
Takes the stranded action if the number of agents shown here are unavailable
for the reason shown here.
One Net Service Portal for administrators
One Net Service Portal - Version 1.0/3 June 2016
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