729413
65
Zoom out
Zoom in
Previous page
1/85
Next page
Setting What the setting does
Manual mode audio Plays a message to callers before forwarding their calls when the service is
operating in manual mode.
You can choose one of the following options:
l Use the default system message
l Provide the links to up to four messages
l Upload up to four custom messages
If you enter more than one message, the messages are joined together
before they're played.
Bounced calls
A call is bounced if it was delivered to an agent but not answered. Bounced calls have priority over other
calls in the queue.
Setting What the setting does
Bounce calls after Sets a call to bounced if it is not answered after the number of rings
shown here.
Transfer to phone number Forwards bounced calls to the phone number shown here.
Bounce calls if an agent
becomes unavailable during the
routeing of the call
Sets a call to bounced if the agent becomes unavailable while the
call is being delivered to them.
Alert the agent if a call is on
hold for longer than
Alerts the agent if they keep a call on-hold for longer than the time
shown here.
Bounce calls after being kept on
hold by agent for longer than
Sets a call to bounced if the agent keeps the call on-hold for longer
than the time shown here.
On-hold message bypass
On-hold messages don't have to be played on calls that will be answered quickly. You can choose to play a
different message to the caller if the call is not answered within a certain time.
Setting What the setting does
On-hold message
bypass
When on, the normal on-hold message is not played to callers if their
estimated wait time is less than the time shown here.
One Net Service Portal for administrators
One Net Service Portal - Version 1.0/3 June 2016
65
65


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Vodafone One Net at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Vodafone One Net in the language / languages: English as an attachment in your email.

The manual is 1,37 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Vodafone One Net

Vodafone One Net Additional guide - Dutch - 9 pages

Vodafone One Net Manual - Dutch - 11 pages

Vodafone One Net Additional guide - Dutch - 19 pages

Vodafone One Net User Manual - Dutch - 93 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info