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Night service
The night service routeing policy determines how to handle calls that are received out of business hours.
Setting What the setting does
Action Determines how the night service works:
l None: the night service is not active
l Treat as though line is busy: calls are handled according to the
options set up for handling busy calls
l Transfer to phone number: calls are forwarded to the phone number
shown here
Force night service now
regardless of business
hours schedule
When off, the night service is operating in normal mode. Only calls received
outside of business hours are forwarded.
When on, the night service is operating in manual mode. Calls received
both during and outside business hours are forwarded.
Business hours Uses the schedule shown here to determine when the night service is
active.
Allow feature access
codes to manually
override the night service
Allows feature access codes to activate the night service in manual mode
and to deactivate the service.
Play announcement before
night service action
Plays a message to callers before forwarding their calls. You can set up
different messages depending on how the service is operating:
l Normal announcement: plays when the night service is operating in
normal mode
l Manual mode announcement: plays when the night service is
operating in manual mode
Normal mode audio Plays a message to callers before forwarding their calls when the service is
operating in normal mode.
You can choose one of the following options:
l Use the default system message
l Provide the links to up to four messages
l Upload up to four custom messages
If you enter more than one message, the messages are joined together
before they're played.
One Net Service Portal for administrators
One Net Service Portal - Version 1.0/3 June 2016
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