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The forced forwarding service transfers all calls to another phone number. This can be used, for example, if a
serious incident or disaster means a call centre is inaccessible.
Setting What the setting does
Forced forwarding When on, forwards all calls to the phone number shown here.
Allow feature access codes to
configure forced forwarding
Allows feature access codes to activate and deactivate forced
forwarding.
Play an announcement before
forwarding
Plays a message to callers before forwarding their calls.
You can choose one of the following options:
l Use the default system message
l Provide the links to up to four messages
l Upload up to four custom messages
If you enter more than one message, the messages are joined together
before they're played.
Holiday service
The holiday service routeing policy determines how to handle calls that are received during holiday periods.
Setting What the setting does
Action Determines how the holiday service works:
l None: the holiday service is not active
l Treat as though line is busy: calls are handled according to the
options set up for handling busy calls
l Transfer to phone number: calls are forwarded to the phone number
shown here
Holiday service Uses the schedule shown here to determine when the holiday service is
active.
Play an announcement
before the holiday service
action
Plays a message to callers before forwarding their calls.
You can choose one of the following options:
l Use the default system message
l Provide the links to up to four messages
l Upload up to four custom messages
If you enter more than one message, the messages are joined together
before they're played.
One Net Service Portal for administrators
One Net Service Portal - Version 1.0/3 June 2016
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