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Setting What the setting does
Audio You can choose one of the following options:
l Use the default system message
l Provide the links to up to four messages
l Upload up to four custom messages
If you enter more than one message, the messages are joined together before
they're played.
On-hold music
Setting What the setting does
Enable on-hold music
for queued calls
Plays messages to callers when they are waiting in the queue. The messages
can be music or other announcements, such as advertisements or instructions
on how to find the organisation's website.
Audio You can choose one of the following options:
l Use the default system message
l Provide the links to up to four messages
l Upload up to four custom messages
If you enter more than one message, the messages are joined together before
they're played.
Call whisper
Setting What the setting does
Play a call whisper
message
Plays a message to the agent just before they take a call.
This option can be used to give the agent the phone number that the call was
received on. This is useful if additional phone numbers, called DNIS numbers, are
used for the call centre.
Audio You can choose one of the following options:
l Use the default system message
l Provide the links to up to four messages
l Upload up to four custom messages
If you enter more than one message, the messages are joined together before
they're played.
One Net Service Portal for administrators
One Net Service Portal - Version 1.0/3 June 2016
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