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To set up the hunt group's call services
l Select Call services.
Choosing a policy for distributing calls to a hunt group
Ahun t group is a way to manage incoming calls to a phone number shared by a group of people. The
distribution of the calls depends on the policy you apply to the hunt group.
When you set up a hunt group, you create a list of people who are in the group. The order of the people in the list
is used by the regular and circular policies.
Types of group policy
You can choose from the following options:
Policy Rules applied
Regular For each incoming call, the system always tries to transfer the caller to the first
person in the list. If the first person does not answer, the system works sequentially
through the list of names in a search for someone who will accept the call.
Circular When an incoming call arrives, the system attempts to transfer it to the person who
is listed after the last person to accept a call. If the first transfer attempt is
unsuccessful, the system works sequentially through the list.
One Net Service Portal for administrators
One Net Service Portal - Version 1.0/3 June 2016
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