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Instant group call groups
What are instant group calls?
An instant group call rings all members of a pre-defined group simultaneously. As each member of the group
answers, they are joined into a multi-way conference.
When someone wants to make an instant group call, they dial the number of the group. All members of the
group are rung and, as they answer, they can see from the caller ID that it is an instant group call.
If you want to add an instant group call group, contact the One Net support desk.
Managing instant group call groups
Instant group call groups can have up to 20 members. Members can be people in your organisation, both at
your site and at other sites, or people who are external to your organisation. Each member can belong to as
many groups as required. If you need more than 20 people in a group, you can chain groups together by adding
another instant group call group as a member of the group.
If an instant group call group has been assigned call services, such as rejecting selected calls, you can set up
these services in the same way as for normal users. If you are a department administrator, you can only set up
services for an instant group call group that is assigned to your department.
Setting up an instant group call group
To set up an instant group call group
1. Select Site services > Instant group call.
2. Select the instant group call group you want to change.
3. Change the group's profile settings as required.
l You can reset the password for the group's voicemail.
l You can specify the maximum time users' phones should ring if the call isn't answered.
l You can change the name, calling ID and call policies.
4. If the group has call services assigned, select Call services to set them up.
Adding and removing group members
To add a group member, enter their phone number or extension. You can control how users handle instant
One Net Service Portal for administrators
One Net Service Portal - Version 1.0/3 June 2016
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