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Hunt groups
Setting up a hunt group
Ahun t group is a way to manage incoming calls to a phone number shared by a group of people. The
distribution of the calls depends on the policy you apply to the hunt group.
If you want to add a hunt group, contact the One Net support desk.
When a hunt group has been added, an administrator can configure its settings. If you are a department
administrator you can only modify a hunt group that is assigned to your department.
To set up a hunt group
1. Select Site services > Hunt Group.
2. Select a hunt group from the list.
3. Enter your settings.
Entering profile settings
The hunt group profile settings are described below.
Setting What the setting does
Name The hunt group is identified by this name in the organisation's phone book
unless you choose to use privacy settings to hide the hunt group.
Department Select a department if you want to assign the hunt group to a department.
Allow call waiting on
hunt group members
With this option selected, users are notified of a new call even if they are already
on a call. If a user has switched off their personal call waiting setting, the hunt
group overrides this.
Call distribution
policy
Choose the way in which you want calls to be distributed to the group members.
Read about call distribution policies>
No answer settings You can choose how many times a user's phone should ring before the call is
transferred to the next member of the group.
You can also specify an overall length of time after which the call is forwarded to
another number if no member has answered it.
If the hunt group has voicemail assigned, you can set this up as you would for a
normal user.
Settings for
unreachable
You can enter a number for the call to be transferred to if the hunt group number
is not reachable. If no member of the group is reachable, you can choose for a
call to be handled as if the group is busy.
One Net Service Portal for administrators
One Net Service Portal - Version 1.0/3 June 2016
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