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Setting What the setting does
Settings for caller ID The caller IDcan be prefixed with the caller ID for the hunt group so group
members can see that the call is for their hunt group. For example, if the hunt
group caller ID is
Support
, a call from Sam Jones would show as
Support - Sam
Jones
.
Assigning users to the hunt group
You must create a list of the users who will share the calls. If you choose the regular or circular distribution
policy for the hunt group, the order of the names in the list affects how many calls each user receives.
To add users to the hunt group
1. At the top of the Users section, search for users.
Any users found by a search appear in the Available users list.
2. Move any suitable users to the Assigned users list.
3. Move the names up or down the list if you're using regular or circular call distribution.
Selecting call policy options
You can use a set of call policy settings to control what happens when the hunt group forwards a call.
Service setting What the setting means
Connected ID privacy
on redirected calls
When forwarding a call, controls whether the caller continues to see the caller
ID of the called party or the caller IDof the new party. Select:
l No privacy if you want to show the caller the new caller ID on all calls
l Privacy for external calls if you don't want to show the caller the new
caller IDif it is an external call
l Privacy for all calls if you don't want to show the caller the new caller ID,
regardless of whether it is an internal or external call
Send a ‘call being
forwarded response on
redirected calls
Controls whether One Net sends a signal to the other party when forwarding a
call. The signal allows the other party's system to take action if it has been set
up to recognise the signal. Select:
l Never if you don't want the signal sent
l Internal calls if you want the signal sent on internal calls
l All calls if you want the signal sent on internal and external calls
Setting up call services
If the hunt group has call services assigned, such as voicemail, you can set up these services as you would
for a normal user.
One Net Service Portal for administrators
One Net Service Portal - Version 1.0/3 June 2016
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