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Setting What the setting does
Holiday hours You can identify holiday dates that apply to your site if you select a holiday
schedule. If someone calls during a holiday period, they hear the auto-
attendant's after-hours greeting and menu options, unless you personalise these,
as described below.
Creating site holiday schedules>
Setting up greetings and dialling menus
Follow the same steps for setting up greetings and dialling menus for business hours, after hours and
holiday hours.
1. If you do not wish to keep the default greeting, select Personal greeting, find and upload the required
audio file. A greeting must not exceed five minutes.
2. Select Enable first level extension dialling if you wish to let callers enter extension numbers
immediately without listening to the menu. You may want to disable this for after hours and holiday
hours.
3. Select an action for each key you wish to include in the menu. For some actions you must enter a
suitable phone number.
Action What the auto-attendant does
Transfer with a
prompt
Tells the caller that their call will be transferred and then transfers the call to
the number you record in the menu
Transfer without a
prompt
Transfers the call to the number you record in the menu
Transfer to the
operator
Tells the caller that their call will be transferred and then transfers the call to
the operator number you record in the menu
Transfer to the
submenu
Offers another menu of options to the caller.
You can add a new menu or choose an existing menu from the Details box.
Name dialling Prompts the caller to dial a persons name and then transfers the call to that
person's extension
Extension dialling Prompts the caller to dial an extension and then transfers the call to that
extension
Repeat the menu Plays the audio file again
Return to previous
menu
For submenus, returns the caller to the previous menu
Exit Ends the call
One Net Service Portal for administrators
One Net Service Portal - Version 1.0/3 June 2016
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