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Setting What the setting does
Make outgoing calls as Shows whether an agent can make outgoing calls from this call centre.
Use agent availability
settings
Determines whether an agent's availability for calls should be set to unavailable in
the situations listed here.
If you don't want to use the default settings, select User and enter your settings for
the user.
Withholding a user's caller ID
When a user receives an external call, they may not want their caller IDdisplayed to the caller. You can
withhold their caller ID to prevent it from being displayed.
To withhold a user's caller ID on incoming calls
1. Select the required user from User.
2. Select Call services > Withhold my caller ID > On.
One Net Service Portal for administrators
One Net Service Portal - Version 1.0/3 June 2016
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