Manual Vodafone One Net (page 46 of 85) (English)

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Auto-attendants

Setting up an auto-attendant

An auto-attendant is an automatic answering service that accepts incoming calls and offers callers options for

finding the people or services they need. When an auto-attendant has been created, you can configure its

settings and set up greetings and dialling menus. If you are a department administrator you can only modify an

auto-attendant that is assigned to your department.

If you want to add an auto-attendant, contact the One Net support desk.

To set up an auto-attendant

1. Select Site services > Auto-attendant.

2. Select an auto-attendant from the list.

3. Enter your settings.

Entering profile settings

The auto-attendant profile settings are described below.

Setting What the setting does

Department Select a department if you want to use other settings to restrict the auto-

attendant to redirect calls only to people in that department. See the settings

Scope of extension dialling and Scope of name dialling.

Scope of extension

dialling

This setting controls how the auto-attendant redirects calls when a caller enters

an extension number. You can let it redirect a caller to any extension in your

organisation or to an extension at your site.

Scope of name

dialling

Similar to the previous setting, this setting controls how the auto-attendant

redirects calls when a caller enters a name.

Name dialling entries This setting determines how a caller must enter a name if they wish to use name

dialling. You can choose whether the caller must enter the last name before the

first name or whether either order is allowed.

Business hours By default, the auto-attendant treats all incoming calls as though they arrive

during business hours. Unless you change this default setting, callers always

hear the auto-attendant's business-hours greeting and menu options. However,

you can restrict business hours by selecting a time schedule from a list.

If you select a business hours time schedule, any hours not included in the

schedule are treated as after hours.

Creating site time schedules>

One Net Service Portal for administrators

One Net Service Portal - Version 1.0/3 June 2016

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Others manual(s) of Vodafone One Net

Vodafone One Net Additional guide - Dutch - 9 pages

Vodafone One Net Manual - Dutch - 11 pages

Vodafone One Net Additional guide - Dutch - 19 pages

Vodafone One Net User Manual - Dutch - 93 pages

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