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FAQs
103
Problem Causes / Actions
Sound
No sound is produced
Is “Sound mute” active? (p. 11)
Is the volume set to the minimum?
Sound level is low or
sound is distorted
Sound signal reception may be deteriorated.
Set [NICAM] (p. 41) in the Sound Menu to [Off]. (Analogue)
Unusual sound from the
TV
When power is on, drive noise may be heard from inside the TV (not a sign of
faulty operation).
3D
Cannot view 3D images
Has the 3D Eyewear been switched on, set to 3D mode and registered with
this TV? For details, read the manual of the 3D Eyewear.
Check the remaining battery level of the 3D Eyewear. (Battery status is
displayed on the screen when the 3D Eyewear is turned on.)
Does the 3D Eyewear support Bluetooth wireless technology? (p. 33)
Ensure that [3D Mode Selection] is set to [3D]. (p. 34)
Some 3D image signals may not be automatically recognised as 3D images.
Set [3D Mode Selection (Manual)] to match the picture format. (p. 35)
Use the 3D Eyewear within approximately 3.2 m from the TV.
Check that there are no obstacles between the TV and the 3D Eyewear.
For some people, the 3D images may be difficult to see, or cannot be seen,
especially in users who have a different level of eyesight between the left and
right eyes. Take the necessary steps (wearing glasses etc.) to correct your
eyesight before use.
3D Eyewear is turned off
automatically
Check that there are no obstacles between the TV and the 3D Eyewear.
There is something wrong
with the 3D images
Check the setting of [Picture Sequence] or [Edge Smoother]. (p. 36)
The indicator lamp does
not light when pressing
the power button on the
3D Eyewear
The battery may be running low or flat. Recharge it.
Digital Channel
No programmes shown on
TV Guide
Reset channels. (p. 50)
Check the digital transmission by contacting Digital UK on 08456 50 50 50 or at
www.digitaluk.co.uk
Check the analogue broadcast (if still available in your area).
Consult an aerial engineer to check the alignment of your aerial.
Cannot find a channel you
have previously watched
The channel may broadcast for part of the day.
Check the channel in the TV Guide. (p. 25)
Channel position numbers may be changed by broadcasters.
Reset channels. (p. 50)
HDMI
Sound is unusual
Set the sound setting of the connected equipment to “2ch L.PCM”.
Check the [HDMI1 / 2 / 3 Input] setting in the Sound Menu. (p. 41)
If digital sound connection has a problem, select analogue sound connection.
(p. 98)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
Check the HDMI cable is connected properly. (p. 92)
Turn the TV and equipment off, then turn them on again.
Check an input signal from the equipment. (p. 99)
Use equipment compliant with EIA/CEA-861/861D.
Network
Cannot connect to the
network
Check the LAN cable or wireless LAN is connected properly. (p. 76)
Check the connections and settings. (p. 76 - 80)
Check the network equipment and network environment.
The router may not be set to issue IP address automatically. If the network
administrator prefers to allocate an IP address, set an IP address manually.
(p. 78)
The router may be using MAC address filtering (security setting).
Confirm the MAC Address of this TV (p. 42) and set the router to use it.
If the problem persists, consult your Internet Service Provider or
telecommunications company.
Cannot select the file
during DLNA operations
Is media server of the connected equipment prepared? (p. 75)
Check applicable data format. (p. 95, 96)
Cannot operate
VIERA Connect
Check the connections and settings. (p. 76 - 80)
The server or connected line may be busy now.
103


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