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Problem Actions
Screen
Chaotic image, noisy
Set “P-NR” in the Picture Menu (to remove noise). (p. 32)
Check nearby electrical products
(fluorescent lamp, DECT phones, mobile phones, microwave, etc.).
No image can be displayed
Is “Contrast”, “Brightness” or “Colour” in the Picture Menu set to the
minimum? (p. 32)
Please also refer to “Neither image nor sound is produced” (p. 99).
Blurry or distorted image
(no sound or low volume)
Reset channels. (p. 40 and p. 41)
Please also refer to “Neither image nor sound is produced” (p. 99).
Unusual image is displayed
Turn the TV Off with Mains power On / Off switch, then turn it On
again.
If the problem persists, perform “Shipping Condition” (p. 51).
Sound
No sound is produced
Is “Sound mute” active? (p. 8)
Is the volume set to the minimum?
Is Speaker Selection (VIERA Link) set to “TV”?
Please also refer to “Neither image nor sound is produced” (p. 99).
Sound level is low
or sound is distorted
Sound signal reception may be deteriorated.
Set “NICAM” (p. 33) in the Sound Menu to “Off”. (Analogue only)
Please also refer to “Neither image nor sound is produced” (p. 99).
Unusual sound from the TV
When power is on, drive noise may be heard from inside the TV
(not a sign of faulty operation).
Digital Channel
No programmes shown on TV
Guide
Reset channels. (p. 40 and p. 41)
Check the digital transmission by contacting Digital UK on
08456 50 50 50 or at www.digitaluk.co.uk
Check the analogue broadcast (if still available in your area).
Consult an aerial engineer to check the alignment of your aerial.
Cannot find a channel
you have previously watched
The channel may broadcast for part of the day.
Check the channel in the TV Guide. (p. 20)
Channel position numbers may be changed by broadcasters.
Reset channels. (p. 40 and p. 41)
FAQs
100


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