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Troubleshooting
If there are any problems during operation, please refer to the following table. If the problems
cannot be solved as indicated under Solution or if spare parts for self-repair are necessary, please
contact the service center. The respective hotlines are noted in the warranty card, provided with
this product. Please note, that improper self-repair can lead to hazards as well as voidance of the
warranty and should be refrained from, if in doubt.
Problem Possible causes Solution
Product does not work • Interrupted power supply • Check the power supply
Temperature in the
compartments is not low
enough.
• The door is not closed firmly or it
is opened to often.
• Rearrange the food so that
the door can be closed firmly.
• The ambient temperature is
lower than 10°C or higher than
43°C
• The product is intended to
be operated in an ambient
temperature of 10°C to 43°C
Water gathers in the lower
part of the compartment
• The food comes in contact with
the rear wall of the compartment
• Move away the food or
container from the rear wall
The interior lamp doesn’t
shine
• Lamp is defect • Contact service center
Error codes
Error Code Fault Description
E1 Temperature sensor failure of refrigeration chamber
E2 Temperature sensor failure of freezing chamber
E5 Freezing defrost sensor detection circuit error
E6 Communication error
E7 Ambient temperature sensor error
When you find ERROR codes, please contact the customer service. The respecitve hotlines are
noted in the provided warranty card.
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