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Appendix
Problem Possible Cause What to Do
How to read files from
external HDD
• GotoHOME > MEDIA CENTER and select an external HDD. Select a file and press the OK button.
• Somefilesmaynotbeplayeddependingonthefileformat.
How to delete root folder? • Youcannotdeletetherootfolderthatistostorethedownloadedfiles.
Network
Problem Possible Cause What to Do
Cannot connect to the
Internet
Too far from the wireless router
Walls or obstacles between the
product and the router cause
interference.
Faulty Ethernet cable
Wrong password
• Checkifthenetworkisconnectedproperly.GotoHOME > SETTINGS > Network Settings and select
Network Connection Status.
• Ifwirelessnetworkisnotavailableinyourhome,useanEthernetcabletoconnecttheproductandthe
router.
• Turnofftheproductandtherouterandthenontorefreshthenetwork.
• Movetheproductclosertothewirelessrouterorremoveanyobstaclesfrombetweenthem.
• IfyouuseanEthernetcable,changingtheEthernetcable.
• Checkifothernetworkdevicesinthesamenetworkareconnectingtotheinternetokay.
• Checkthenetworkpassword.
Note:
• Wirelessrouterisbuiltinyourproduct.
• ThehomenetworkenvironmentmaycausetheInternetspeedslowdown.
TV APPS does not work.
• Checkifthenetworkisconnectedproperly.GotoHOME > SETTINGS > Network Settings and select
Network Connection Status. If not connected, refer to the troubleshooting guide for the network.
Note:
• Networktrafficmaycausetemporarylossofnetworkconnectivity.
• PoornetworkconnectionmaycauseTVAPPSrunslowly.
Cannot play YouTube video.
Some YouTube videos are played
on PC only.
• Playanothervideotoview.
29


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