Manual Humax HMS-1000T (page 31 of 38) (English)

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Appendix

HUMAX Customer Support

More information on your product is provided in the HUMAX website. Should your product require warranty service, please contact Humax Australia Service.

Australia

Tel:

Opening Hours:

Address:

E-mail:

Website:

Language:

1300 737 937

Mon-Fri 9:00-17:00 (excluding Public Holidays)

7 / 602 Whitehorse Road, Mitcham, Vic, 3132

ausupport@humaxdigital.com

www.humaxdigital.com/au

English

Problem Possible Cause What to Do

Remote Recording

HUMAX product is not registered.

IP EPG is not activated.

HUMAX product is not paired with

mobile devices.

• Makesurethatyourproductisregisteredinmyhumax.net.GotoHOME > SETTINGS > PVR Settings and

set IP EPG to On and Remote Recording to On.

• Makesurethatyourproductispairedwithmobiledevice.

• Makesurethatthecurrenttimeiswithintheupdateperiod.GotoHOME > SETTINGS > PVR Settings >

Remote Recording and set the update period.

• Checktheupdateinterval.GotoHOME > SETTINGS > PVR Settings > Remote Recording and set the

update interval.

• Makesurethatyourproductisturnedonorinstandbymode.

File share(SAMBA/FTP) does

not work

Network connection error

File sharing options

• Checkifthenetworkisconnectedproperly.GotoHOME > SETTINGS > Networks Settings and select

Network Connection Status.

• MakesurethatyourproductandPCsareinthesamenetwork.

• MakesurethattheSAMBAserverisactivated.GotoHOME > SETTINGS > Network Settings > File Share

and set SAMBA Server to On.

• MakesurethattheFTPserverisactivated.GotoHOME > SETTINGS > Network Settings > File Share and

set FTP Server to On.

• Checkifthepasswordiscorrect.GotoHOME > SETTINGS > Network Settings > File Share and set a new

password.

Others

Problem Possible Cause What to Do

Can I use a HUMAX product

from other countries in

Australia?

Each country has their own

broadcasting system. HUMAX

product is made it possible for

regional broadcasting environment.

• HUMAXproductsfromothercountriesarenotavailableinAustralia.Customerservicesmay

be limited.

Cautions: Electromagnetic interferences from other electronic devices or cables may cause malfunction to the HUMAX product.

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Humax HMS-1000T Manual

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