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GB26
Appendix
Problem Possible Cause What to Do
No sound
AV/HDMI cables are not connected
properly or faulty.
Volume is set to minimum or mute.
• CheckthatyourAVorHDMIcableisconnectedcorrectly.
• CheckthevolumelevelsofyourTVandtheproduct.
• CheckiftheproductorTVisonmute.
• Checkaudiotypeorsoundtrackoption.(whereapplicable)
No response to remote
control
Universal remote settings
Low batteries
• Tocontroltheproduct,thetopendoftheremotecontrolshouldpointdirectlytowardsthereceiving
part of the product.
• Removeandreinsertthebatteriesintheremotecontrol.
• Replacethebatteriesintheremotecontrolforanewset.
No password information • Thedefaultpasswordisalways0000.
Channel search does not work
Aerial is disconnected.
Aerial is damaged/misaligned.
Out of digital signal area.
Antenna is not positioned.
• Makesurethattheantennacableisproperlyconnectedtotheproduct.
• [Terrestrial]UsetheappropriateantennacapableofreceivingVHForUHFchannelsforyourarea.
Cannot update the new
software
Network is not set up.
• Checkifthenetworkisconfiguredproperly.Youcancheckthenetworkconnectionstatusbygoingto
HOME > SETTINGS > Networks Settings > Network Connection Status.
Note: If your product stays connected to the network, everytime you turn off the product it will
search for any updates available on air.
• Tomanuallysearchforanyupdatesavailable,gotoHOME > SETTINGS > System Settings > System
Information and then select CHECK NEW SOFTWARE.
• ToupdatethesoftwareviaUSB,
1. Visit humaxdigital.com/au.
2. Download the file and unzip it
3. Copy two files to a USB memory stick.
4. Connect the USB memory stick to the product.
5. Turn on the product with a long press of the STANDBY button on the front panel.
6. Release the STANDBY button when the downloading starts.
7. The product turns off and on automatically when the downloading is complete.
Product makes a humming
noise
Fan is blocked
• Makesurethatthereisnodustaroundthefan.
• Ifthesymptompersists,pleasecallHUMAXcustomerserviceon1300737937.
Randomly Shuts itself off
Automatic Power Down Option On
Timer is set
• GoHOME > SETTINGS > System Settings > Power Management and then check if Automatic Power
Down is set to On.
• GotoHOME > SETTINGS > System Settings > Power Timer and then check if Power Off Timer is set to
On.
27


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