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User Guide
13 FAQs
Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
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13.11 Why isn't my watch charging?
If your watch isn't charging, follow the steps below:
Ensure that the metal charging contacts on the back of your watch are aligned correctly
with the pins on the charging cradle.
Check that there is no dirt or corrosion on the metal charging contacts or the charging
cradle pins.
Check that the pins on the charging cradle are intact.
It is recommended that you plug the cradle into the back of your watch then check to see if the
charging icon is displayed. If you cannot see the charging icon, you may need to wiggle the cradle
until contact is established and the charging icon appears.
If you encounter any of the issues above and cannot rectify them by yourself, take your watch to
your local Huawei service center.
13.12 I can receive notifications and messages on my watch
but cannot reply. Why?
The reply feature must be supported by your phone's apps. If apps do not support this feature,
you will not be able to send a reply using your watch. This is not an issue with your watch or
the Android Wear app.
13.13 What can I do if my watch doesn't notify me when
receiving notifications?
Your watch vibrates to notify you when receiving notifications. When you raise or tilt your
wrist to view the notifications, the watch screen will turn on. If your watch does not vibrate,
perform the following steps:
When you use your watch for the first time, and do not delete the startup wizard
notification after pairing your watch with a phone, new notifications will be pushed to
your watch but your watch will not vibrate. To read new notifications, delete the startup
wizard notification.
When your watch is charging, it will not vibrate when you receive new notifications.
If the phone is set to silent mode, your watch will not vibrate when you receive new
notifications.
Different applications have different notification settings with different notification
methods on your watch.
When Do not disturb mode is enabled on your watch, it will not notify you when you
receive new notifications.
To enable Do not disturb mode on your watch:
Swipe down from the top of the home screen to open the shortcuts menu.
If you are using Android 5.0 or later, check the notification settings in the shortcuts menu.
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